If you’re a frequent flyer, you’ve probably seen a few HappyOrNot satisfaction stations with cute smiley face buttons around various airports. Developed by the Finnish engineers Heikki Väänänen and Ville Levaniemi, these stations have four buttons on them that are designed to gauge customers’ satisfaction at a wide variety of areas.
All HappyOrNot stands have four buttons on them ranging from perfectly content green to a furious deep red. There are also two lighter shades of red and green to indicate a less intense reaction. All people have to do is press the button corresponding to how they feel and the data is sent into HappyOrNot’s databank.
Just a few weeks ago, Heikki Väänänen and Ville Levaniemi released their first HappyOrNot global report. All of the airports on this list had to have at least 120,000 button-presses in two different sections of the airport between 2016 and 2017.
According to the data, the UK’s Exeter Airport is the happiest in the world. This tiny airport scored an 88.66 percent satisfaction rating, which is well above the average score of 76.52 percent.
The number two spot was a tie between Cork Airport in Ireland and the Leonardo da Vinci-Fiumicino Airport in Rome. Both of these airports scored 88.45 percent.
Rounding out the top five was Dallas Fort Worth International in Texas and Newcastle International Airport in the UK. These airports scored 87.35 percent and 87.05 percent, respectively.
Analysts noted that most of the airports on their top ten list were smaller, local, and lacked the amenities of major hubs. The only two exceptions were Leonardo da Vinci-Fiumicino Airport and Dallas Fort Worth. Study authors believe travelers like the increased convenience and general lack of stress these tinier airports provide.